For Maintenance assistance, please use the button below to login to AppFolio.
Based on current COVID-19 safety suggestions, maintenance is prioritizing emergencies but responding to all requests. This is being done for your safety as our residents, as well as the safety of our staff. Please submit your maintenance requests as normal and the maintenance supervisor will evaluate each case by urgency. We apologize for any inconvenience, but you may have to wait longer for normal requests during this time as supplies, shipments, and permits have all been delayed. If anyone in your apartment has tested positive for COVID19 or is currently experiencing symptoms, we ask that you mention this in your maintenance request.
Inn-Town Homes and Apartments thanks you for choosing us as your rental company. We strive to provide the best service to our residents. We employ a full-service maintenance staff providing general maintenance, heating and cooling, carpentry, plumbing, and lawn maintenance. We also have outside contractors that repair appliances, electrical issues, and perform exterminations when needed. To make a maintenance request, either fill out the form or call the phone numbers below. If calling, you will receive a voicemail where you are required to leave your full apartment address including letter or number, your maintenance problem, and a name and contact number. Maintenance will then dispatch someone out to you. Unless further clarification is needed, you will not receive a return phone call.
Remember, not everything can be disposed of in a garbage disposal. Avoid putting non-food items in your garbage disposal and any types of hard food or garbage that can cause problems.
Items to avoid include:
- Chicken bones
- Steak bones
- Food peels (apple, potato, carrot, etc.)
If you are experiencing problems with your garbage disposal, please try the reset button first before calling maintenance. This button is located underneath the sink. To get to it, open your cupboard doors and look underneath the garbage disposal unit for a black or red button. Press this button in and then try to run your disposal again. If this does not work, please call or email the maintenance department.
You may find it useful to purchase a mushroom-shaped plunger for your apartment as most calls to maintenance regarding toilet clog problems require only a plunger to fix. You may fix these problems yourself, eliminating your wait for the maintenance staff to arrive. Additionally, calls to maintenance for clogged toilets that only require plunging with a traditional plunger could result in maintenance fees.
In some apartments, one of the bedrooms has an extra light switch designated for the air conditioning unit. This switch needs to be on at all times in order for your air conditioner to run. Of course, to turn your heat and A/C on and off, or to control your temperature in general, use the thermostat located in your apartment.
For those of you that are not accustomed to having a gas stove, please note the top of your range will always feel warm to the touch. The pilot lights under the range top must be lit at all times, thus making the range top always feel warm.
Remember that we do not replace light bulbs, unless they are already burnt out when you move in. [This does not include appliance bulbs (i.e. refrigerator bulbs) or inside stairwell light bulbs where a ladder is needed. We will replace these bulbs at no charge to you.] You have one week from the time you move in to request replacement bulbs for burnt out bulbs. Otherwise, you are required to purchase bulbs on your own. Keep in mind that you must replace burnt out bulbs with the same type of bulbs that were present upon your move in. Using the wrong type of bulb (too high wattage, etc.) can damage wiring and sockets, causing electrical fires or damage for which you will be held responsible.