Request Maintenance

For Maintenance assistance, please use the button below to login to AppFolio.

Request Maintenance

 

COVID-19 INFORMATION, Updated 5/28/2020

Maintenance Changes

Based on current COVID-19 safety suggestions, maintenance is prioritizing emergencies but responding to all requests. This is being done for your safety as our residents, as well as the safety of our staff. Please submit your maintenance requests as normal and the maintenance supervisor will evaluate each case by urgency. We apologize for any inconvenience, but you may have to wait longer for normal requests during this time.  If anyone in your apartment is sick, we ask that you mention this in your maintenance request.

Inn-Town Homes and Apartments thanks you for choosing us as your rental company. We strive to provide the best service to our residents. We employ a full-service maintenance staff providing general maintenance, heating and cooling, carpentry, plumbing, and lawn maintenance. We also have outside contractors that repair appliances, electrical issues, and perform exterminations when needed.To make a maintenance request, either fill out the form or call the phone numbers below. If calling, you will receive a voicemail where you are required to leave your full apartment address including letter or number, your maintenance problem, and a name and contact number. Maintenance will then dispatch someone out to you. Unless further clarification is needed, you will not receive a return phone call.

 

Maintenance Tips

Maintenance Line
614-294-9628

Call this number for maintenance requests during maintenance office hours (8am – 5pm) and leave a message including your full address, maintenance problem, name, and contact number.

After-Hours Emergency
614-595-6530

What constitutes an emergency?

  • No working toilets in the apartment
  • No water
  • No heat
  • Water leak